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Human vs. Automated: The Pros and Cons in 24/7 Live Call Answering
For decades, pitting humans and Artificial Intelligence (AI) against each other has been a major topic of conversion. It seems like an inevitable showdown is just waiting to unfold. One of the ways this debate manifests itself is with 24/7 live...
How to Transition from In-House to Outsourced 24/7 Live Call Answering
The world is so fast-paced nowadays. Anything that moves at a snail's pace is thrown out and forgotten as new innovations take the stage. This is precisely why round-the-clock accessibility is becoming more of a standard expectation, especially for...