Finding the right 24/7 call answering software for your business can feel like a daunting task. You have to read through countless reviews, sign up for quite a few free trials, and then make a final decision after just a short period of time. However, there is a way to make this choice simpler: looking out for some essential features. You will be more likely to find the right 24/7 call answering software for your business when you know exactly what you need from it to improve communication and efficiency. The good news is that you have come to the right place to learn about the must-have features of 24/7 call answering software.

24/7 Call Answering Software: Must-Have Features

When finding the right call answering software for your business needs, you only want to try out ones that include the following features:

1. Live Call Answering

The most obvious feature of any call answering software is live call answering. In other words, you need software that can respond to calls in real-time and directly. After all, you aren’t doing much to better your business practices if callers are only able to leave a voicemail. Customers who can get the help they need right away will be likely to return for your services in the future, so live call answering is a must.

2. Interactive Voice Response Features

Automation has revolutionized the way call answering software works. One part of this automation includes interactive voice response features. This allows customers to access support 24/7, whether it’s to book an appointment or seek specific help.

24/7 call answering software ivr

3. Monitoring And Recording

You want to ensure that everything happening on the calls is professional and handled well. For this reason, you want 24/7 call answering software with monitoring and recording capabilities. This feature should work for both incoming and outgoing calls. You can also use recorded calls as examples of what a professional and unprofessional call should sound like during professional development.

4. Skill-Based Routing

If a caller is dealing with a specific problem for which they need assistance, they need to be able to speak with someone who has expertise in that area. Luckily, with skill-based routing, the right call answering software can connect you to the appropriate representative to respond to specific customer inquiries.

5. CRM Integration

CRM (customer relationship management) integration is absolutely essential for any call answering software. More specifically, if you already have a CRM platform that you use, you want software that can be integrated into it. You will be able to easily access customer information and call history when you have software that’s compatible with your CRM platform.

6. Reporting And Analytics

Finally, you want to find 24/7 call answering software that creates reports and analyzes data. These features will allow you to easily find trends in call duration, evaluate customer feedback, and even make decisions to help improve calls and customer satisfaction.

WeAnswer Is The Call Answering Software For You!

You can never go wrong with 24/7 call answering software that includes all six of the features described in this blog. You will not only have an easier time finding the right dispatch software for your business, but you can also rest assured that the one you pick will be of excellent quality if you prioritize these features. Before you know it, everything will be running more smoothly and efficiently.

But which call answering software is right for your home service business needs? The answer to that question happens to be WeAnswer. With WeAnswer, call handling is easier than ever, so contact us today for more information.