If you run a growing business, you want to be able to choose the right 24/7 call answering plan. Whether you’re a real estate agent growing your firm or starting to open your dental practice, choosing a 24/7 call answering plan is vital to ensuring efficiency. However, before you start making a list based on various Google search results, you want to know what common mistakes to avoid when choosing a 24/7 call answering plan. Learn which mistakes to avoid by reading this blog.
5 Common Mistakes To Avoid When Choosing A 24/7 Call Answering Plan
Knowing what not to do when choosing a 24/7 call answering plan will help you pick the best service possible for your company. Here are some things to look out for during your search for the right plan:
1. Choosing A Plan Based Only On Price
Your first instinct when choosing a 24/7 call answering plan is to pick one based on price. You might select a low-price one to go easy on your budget, or you might pick an expensive plan, assuming it will be the best. However, selecting a plan based only on the price is one of the most common mistakes made in finding the right 24/7 call answering service. Instead, do your due diligence in researching the features of each plan and test them out yourself with a free trial period.
2. Overlooking The Importance Of Customer Service
Automation in 24/7 call answering services is just about efficiency and is no replacement for customer service. That’s why you want to ensure that the customer service provided by the agents is personable and helpful. Specifically, you want to make sure that the service offers customer support and takes feedback for the services.
3. Ignoring Hidden Fees
If a payment plan seems too good to be true, it’s probably because of hidden fees for using that particular service. You always want to reach out to the service directly for a detailed cost breakdown. That way, you won’t be surprised when the receipt shows a higher price than advertised. Transparency is key when choosing a 24/7 call answering plan, and comparing a cost breakdown to the upfront prices is the best way to evaluate this quality in a service provider.
4. Taking Scalability And Customization For Granted
Your company should be able to grow with the help of the call answering service of your choice. That said, you want a service that will grow alongside your company. In other words, you should evaluate a potential plan for scalability and customization. You want a plan that offers all the communications your company needs to be successful and the ability to prioritize calls. Without these essential qualities, your business will stagnate.
5. Excluding Bilingual Agents
Spanish is the second most widely spoken language in the United States, so you might have customers who need assistance who speak it as their first language. You want your business to be accessible to all potential customers, so find out if the call answering plan includes bilingual capabilities and agents.
You Will Make None Of These Mistakes When Choosing We Answer For Your 24/7 Call Answering Plan!
Now that you know which five mistakes to avoid when choosing a 24/7 call answering plan, you are ready to find the right one for your burgeoning business. The good news is that you can avoid making any of the above mistakes when you hire our stellar services at We Answer. We will help you determine which one makes the most sense for your company’s needs. Contact us today for a free consultation and trial.